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FAQ
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Reservation |
Cancellation Policy |
Payments |
Rooms &
Rates |
Location |
Transportation |
Hotel Facilities
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Malaysian
Law |
Travel
Document |
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Reservations |
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Q: How do I
make my room reservation ? |
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A: To make reservations, please
use our Secured Online Reservation Form available on this
website. Please ensure that you furnished all the required
information as specified on the Reservation Form. |
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Q. |
When I
submit my reservation form, where does my request go? |
| A. |
It will go to our Reservation
Department. |
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Q. |
How long
will it take the Hotel to respond to my reservation request? |
| A. |
Within 24 hours and not later
than 36 hours. If you do not receive your respond with 36
hours, please e-mail back to us at suriahotelsdnbhd@gmail.com
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Q. |
I don't
have 24 hours to wait for confirmation. What can I do? |
| A. |
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Q. |
What happen
if after 36 hours we do not receive any respond from you? |
| A. |
As you are aware this booking
is via online and there are many possible factor that your
reservation does not reached us may be due to server’s error
or due to some other technical problem. Please e-mail back
to us at
suriahotelsdnbhd@gmail.com
or
suriahotelsdnbhd@yahoo.com to enquire about your
reservation.
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Q. |
How do I
know my reservation is confirmed? |
| A. |
When you received our
acknowledgement via the e-mail or fax within 24 hours and
not later than 36 hours. Reservations are deemed secured if
guaranteed with credit card or a prepaid Cash Deposit into
the hotel's Bank Account.
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Q. |
After
filling up and submission of my Reservation Form how do I know
if my reservation is confirmed? |
| A. |
Within 24 hours and not later
than 36 hours, you will be contacted by e- mail informing you on
the status of your reservation. |
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Q.
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How do you respond back
to us on our confirmation ?
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A.
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We shall be responding back to
you via e-mail. We do not call or we do not fax to you
unless requested to do so. Please ensure that you furnish to
us an accurate e-mail address/es.
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Q. |
We seem to
unable to locate your telephone number on this website ? |
| A. |
This website and the rates
displayed on this website are specially formulated for
Internet Booking Only. Guest that calls in at the hotel
shall not be entitled to our Internet Promotional Rates.
This is the reason why we do not furnish Telephone contact.
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Q. |
What
happens if I encounter problem with my reservation upon
checking-in? |
| A. |
It is advisable for you to
quote your confirmation number if you were given one but if
you were not, it would be advisable for you to print out the
confirmation letter and bring along.
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Q. |
What do I
need upon checking-in ? |
| A. |
If you are given a confirmation
number please quote it during checking- in and if you do not it
would be advisable for you to print out the confirmation letter
and bring along. |
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Q. |
How far
ahead should I make the reservations? |
| A. |
At least 72 hours before
arrival date. |
|
Q. |
Is it
advantages for us to book early ? |
|
A.
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Yes it would as most of the
time we are always fully booked. In order not to get
disappointed please make your booking as early as possible.
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Q. |
During the
reservation I gave my credit card details but upon checking in I
decide to pay cash. Is this possible ? |
| A. |
Yes this is possible. We do not
collect payment online. We do not deduct from your credit
until you arrive at the hotel/resort, the credit card
details is merely to guarantee your reservation only. You
may pay cash upon check in instead.
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Q. |
What are
the means for us to guarantee our booking ? |
| A. |
To guarantee your booking we
would request for your credit card details. For those
without credit card details we would instruct then to make a
cash deposit into the house’s bank account. Please indicate
in the Reservation Form that you wish to pay by Cash.
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Q. |
Which would
you prefer us to use to guarantee our reservation, by Credit
Card or Cash Deposit ? |
| A. |
Depending where you are from,
if you are from Overseas we would prefer Credit Card due to
the troublesome procedures of having to go to the nearest
compatible banks to make the cash deposit. To make your
reservation and confirmation process easier and faster we
would prefer Credit Card.
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Q. |
If we do
not have a Credit Card can we make our reservations via your
Online Reservation Form and what are the procedures ?
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| A. |
Yes you can make your
reservations via our Online Reservation Form. The procedures
would be as follows. You are to fill up our Online
Reservation Form and please indicate to us that you are
paying by Cash. We shall give you further instruction on how
to make your Cash Deposit into our hotel/resort Bank Account
during the confirmation stages.
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Q. |
Do you
collect payment during the Reservation stages ?
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| A. |
No we do not collect payment
during the reservations stages. During reservation stage we
need your credit card details for the main reason to
guarantee your reservation.
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Cancellation
Policy |
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Q. |
How do I
change or cancel my reservations ? |
| A. |
Through the telephone,
facsimile or e-mail. Please specify your Confirmation
Number, Name, Hotel/Resort, Check In Date and Check Out
Date. We would prefer by e-mail as it is faster to do so.
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Q. |
What is you
hotel/resort's Cancellation Policy and what are the penalty if
we defaulted ? |
| A. |
Our Cancellation Policy and
Penalty Charges if any, are contained within this website
either on the Accommodation or Room & Rates or Promotional
Packages Page. Please look for these information within this
site.
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Payments
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Q. |
What credit
card types are accepted for guarantee/deposit or payment at your
hotel/resort ? |
| A. |
Any major credit card is
acceptable here. |
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Q. |
Do your
hotel/resort accept Visa Electron Card ? |
| A. |
No we do not accept Visa
Electron Card. |
|
Q. |
When do I
have to include my credit card number? |
| A. |
When you fill up our Secured
Online Reservation Form to guarantee your reservations. |
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Q. |
Is it safe
to use my credit card? |
| A. |
Yes, Our Secured Online
Reservation Forms are encrypted. |
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Q. |
Why do you
need my credit card number and expiry date? |
| A. |
To guarantee the reservation
during peak period or late arrival. |
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Rooms
& Rates
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|
Q. |
Based on
the rates offered on your website, is it possible for us to ask
for special discount ? |
| A. |
Rates portray on this website
are our Internet Promotional Rates. It is the discounted
rates meant for Internet booking only. Only bookings made
via this website are entitled to these Internet Rates.
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Q. |
What about
special discounts? |
| A. |
No discount will be given based
on these Internet Promotional Rates. Please look for our
Promotional Packages if any. It would be cheaper. |
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Q. |
We are
Airlines Staffs, are we entitled to Airlines Rates? |
| A. |
We do not have rates for
Airlines staffs, please make booking through your respective
airlines for rates accorded to the respective airlines if
any. Our rates are Promotional Internet rates.
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Q. |
We are
Malaysian Government Staff, are we entitled to special rates ? |
| A. |
No. Our rates are special
Internet Promotional rates. Please check with the respective
department if there are any special rates accorded to
Malaysian Government staffs.
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Q. |
We are Government
Employees of a Foreign Government, are we entitled for a
special rates ?
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| A. |
No. We do not have any special
rates for Government Employees from a foreign government.
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Q. |
What are
the check-in & checkout times for a room? |
| A. |
Check-in time is 2.00 p.m and
check out time is at 12.00 p.m. |
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Q. |
What is the
earliest time I can check-in into the hotel room ? We will be
arriving at the hotel/resort early in the morning? |
| A. |
Our normal Check-In time is
2.00pm. Our earliest Check-In time is 12.00 noon. Early
check-in are subject to availability of rooms.
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Q. |
Do you have
Baby Cot ? |
| A. |
Yes we have baby cot and we
provide baby cot free of charge. Please enquire at the reception
upon check-in. |
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Q. |
We will be
arriving at 5.00 am in the morning, if we check-in at this time,
do you consider this as 1 night? |
| A. |
Yes. Our new day starts at 6.00
am. |
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Q. |
Our flight
home is at 12.00 am, we would like to check out late at 8.00pm,
What is your rate for late check out? |
| A. |
The normal room rates available
on the website applies. |
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Q. |
We will be arriving at
the Hotel at roughly around 3.00am, so can we check in at
that time?
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| A. |
Yes, but you shall be charged
in accordance to the rates shown on this website. Please
indicate in your reservation form your arrival time.
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Q. |
We are aware that your
check out time is 12.00 noon but due to our late flight, we
wish to stay on until 3.00pm. Is this chargeable ?
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| A. |
Late check out until 3.00 pm
are usually not chargeable but is always subject to
availability of rooms. Please indicate in your reservation
form as we may be able to accommodate your request
free-of-charge if room are available.
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Q. |
We are aware that your
check in time is at 2.00 pm, but we would like to check in
at 10.00 am, is this chargeable ?
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A.
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Early Check in are usually not
chargeable but is always subject to availability of rooms.
Please indicate in your reservation form as we may be able
to accommodate your request free-of-charge if room are
available.
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Location |
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Q. |
What are
the directions to the Hotels? |
| A. |
Our location map is available
on our
location webpage within this site. |
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Transportation
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Q. |
Is there a
hotel shuttle service to/from the airport? |
| A. |
Yes we do have our Airport
Transfer Vehicle but it is chargeable. Please indicate in
the reservation form that you require the Airport transfers.
We shall give you the quotation for Airport Transfer during
the confirmation of your bookings.
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Q. |
Which is
cheaper, your Airport Transfer or the Public Transport ?
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| A. |
The public transport is
obviously cheaper. |
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Hotel
Facilities
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Q. |
What are
the facilities offered at your hotel ? |
| A. |
The complete description of the
hotel/resort is available within this website.
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Q. |
Do we need
adaptors or transformers for our electrical devices? |
| A. |
If you are from Asians
countries, adaptors or transformer are not needed but
advisable to carry with you as some electrical voltage may
differ. In Malaysia, the electricity runs on 240 volts with
50-cycle system.
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Malaysian
Law |
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Q. |
Is there a
speed limit on the Malaysian roads and are seat belts required?
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| A. |
Speed limits vary on each road.
The normal speed limit on the highway is 110 km/hr. Speed
limit signboards are available for reference. Please do not
exceed the speed limit. Seat belts are required for the
driver and the front seat passengers.
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Q. |
Do we need
a Malaysian Driving Permit to drive in Malaysia. |
| A. |
If you carry a valid
International Driving License, you may not require a
Malaysian driving license. However, please check with the
Malaysian Road and Transport Department for further
clarification.
Their website is at :
http://www.jpj.gov.my/en/utama
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Q. |
Will we be
driving on the same side of the road as in U.S.A ?
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| A. |
No. In Malaysia we drive on the
left side of the road. |
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Q. |
How much
can I take currency back to the US tax-free? |
| A. |
Under the Travelers Declaration
regulation, permitted currency limits are as follows : A
resident and a non-resident is permitted to carry into and
out of Malaysia, RM notes not exceeding RM1,000 per person.
There is no limit on the amount of foreign currency notes or
traveler’s cheques carried into Malaysia by resident and a
non-resident. A resident is permitted to carry out of
Malaysia, foreign currency notes including traveller's
cheques, not exceeding RM10,000 equivalent per person. A
non-resident is permitted to carry out of Malaysia, foreign
currency notes including traveller's cheques, not exceeding
the amount brought in.
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Q. |
What is the
legal drinking age? |
| A. |
18 years old. |
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Q. |
Are there
any restriction of drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia consumption
alcohol is allowed except muslims are not allowed to drink
in public in the state of Kelantan and Terengganu. Most of
the hotels/resorts in Kelantan and Terengganu do not serve
alcohol. Please check with the front counter for more info
on this matter.
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Travel
Document
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Q. |
Do I need a
Visa? |
| A. |
Depending upon which country
you are from. Please check with our local representative,
embassy, consulate located in your respective country. The
following webpage may be able to provide to you some
information on this matter.
Information Website :
http://www.tourism.gov.my/en/my
Immigration Department Website :
http://www.imi.gov.my/index.php/en/
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